Terms of Service

1. Using Plushibin

Plushibin is a business-to-business inventory and operations service. You may use Plushibin only if you are legally able to enter into these Terms and are authorized to act for the business or organization associated with the account (the Customer). You are responsible for information submitted through your account and for activity performed by users you authorize.

2. Accounts and access

You are responsible for keeping account credentials secure, maintaining accurate account information, assigning appropriate roles and permissions, and promptly removing access that should no longer be available. Shared or station access should be used only as supported by the service and under the control of the account owner or an authorized administrator.

Some features, including certain exports and integrations, may be limited to the account owner or another role expressly designated by Plushibin.

3. Acceptable use

You may not use Plushibin to violate law or the rights of others; access another account or system without authorization; interfere with or disrupt the service; introduce malicious code; attempt to bypass security or usage controls; probe or test the service for vulnerabilities without permission; or store or distribute unlawful, harmful, or infringing content.

You may not resell or provide the service to third parties as a standalone service unless we agree otherwise in writing.

4. Customer Data

Customer Data means information or content that the Customer or its authorized users submit, store, generate, import, or synchronize through Plushibin. Customer Data may include operational records, inventory and machine data, employee and scheduling information, event records, and information about the Customer's guests or account holders, such as names, phone numbers, email addresses, internal identifiers, in-store credit balances, credit adjustments, and transaction history.

You retain your rights in Customer Data. You grant Plushibin the rights reasonably necessary to host, process, transmit, display, synchronize, back up, and otherwise handle Customer Data to provide, maintain, secure, support, and improve the service as permitted by these Terms and our Privacy Policy.

The Customer is responsible for the accuracy and lawfulness of Customer Data and for having the rights, notices, permissions, and legal bases necessary to collect, submit, use, and direct Plushibin to process that data.

5. Exports and integrations

Certain paid features allow an account owner to export or synchronize selected Customer Data to a third-party account or service designated by the Customer. This includes a Google Sheets integration through which Plushibin creates a spreadsheet in the connected owner's Google account and synchronizes selected data automatically on a recurring basis or when the owner initiates a manual synchronization.

Depending on the export settings and available datasets, exported information may include inventory, machines, transactions, schedules, employee activity, guest or account-holder names, phone numbers, email addresses, in-store credit balances, credit adjustments, and related records.

By enabling an integration, the Customer instructs and authorizes Plushibin to transmit the selected Customer Data to the designated third-party account or service. The Customer represents that it has the rights and permissions necessary to make that export and is responsible for providing any legally required notices or obtaining any legally required permissions.

After information is exported to a customer-controlled service, the Customer is responsible for that service's access permissions, sharing settings, security, retention, correction, deletion, and further use of the exported information. Disconnecting an integration stops future synchronization but does not automatically delete information already written to the spreadsheet or another customer-controlled destination.

Plushibin remains the authoritative source for information maintained in the service unless we expressly agree otherwise. Exported spreadsheets are provided for reporting and recordkeeping convenience, and the Customer should verify exported records when accuracy or completeness is important. Third-party integrations may be delayed, interrupted, modified, or discontinued because of authorization changes, provider availability, rate limits, account settings, or circumstances outside Plushibin's reasonable control.

6. Data processing terms

This Section 6 is a data processing addendum and forms part of these Terms. It applies when Plushibin processes personal information contained in Customer Data on the Customer's behalf (Customer Personal Data). Applicable Data Protection Law means privacy or data-protection law that applies to that processing.

6.1 Roles and documented instructions

As between the parties, the Customer determines the purposes and means of processing Customer Personal Data and acts as the business, controller, or equivalent responsible party. Plushibin acts as the service provider, processor, or equivalent party to the extent those terms apply.

Plushibin will process Customer Personal Data only to provide, secure, maintain, and support the service; comply with these Terms; carry out the Customer's documented instructions; operate owner-enabled exports and integrations; or comply with law. The Customer's use and configuration of the service, including an owner's decision to enable automatic or manual Google Sheets synchronization, constitute documented instructions.

6.2 Processing details

The subject matter of processing is the provision of Plushibin's inventory, operations, scheduling, guest-account, reporting, recordkeeping, export, and related services. Processing continues for the term of the Customer's account and any limited retention period described in these Terms or the Privacy Policy.

Processing may include collecting, recording, organizing, structuring, storing, retrieving, consulting, using, transmitting, synchronizing, restricting, deleting, and otherwise handling Customer Personal Data as necessary to provide the service.

Data subjects may include the Customer's owners, authorized users, employees, contractors, guests, account holders, event participants, and other individuals whose information the Customer submits. Data may include identifiers and contact information; roles and account permissions; schedules, shifts, tasks, and activity records; guest credit balances and adjustments; transaction and event information; and related operational records.

6.3 Customer responsibilities

The Customer is responsible for complying with Applicable Data Protection Law, providing required notices, responding to individuals where the Customer is responsible for their information, issuing lawful instructions, and limiting access to Customer Personal Data. The Customer will not instruct Plushibin to process Customer Personal Data in a manner that violates applicable law.

6.4 Confidentiality and security

Plushibin will limit access to Customer Personal Data to personnel and service providers who need access to perform their duties and who are subject to confidentiality obligations. Plushibin will maintain administrative, technical, and organizational safeguards designed to protect Customer Personal Data against unauthorized or unlawful access, use, alteration, loss, or disclosure, taking into account the nature of the service and the information processed.

6.5 Subprocessors and customer-selected destinations

The Customer authorizes Plushibin to use subprocessors to provide the service. Current core service providers are identified in our Privacy Policy and may include infrastructure, database, authentication, email-delivery, and security providers. Plushibin will require subprocessors that process Customer Personal Data on its behalf to be bound by appropriate data-protection obligations and remains responsible for their performance to the extent required by applicable law.

Where required by Applicable Data Protection Law, Plushibin will provide reasonable notice of a material new subprocessor and allow the Customer to raise a reasonable, documented data-protection objection. If the parties cannot resolve the objection, either party may terminate the affected service.

A Google spreadsheet or other third-party destination selected and controlled by the Customer is a customer-authorized destination. The Customer is responsible for its relationship with that provider and for exported copies after they enter the Customer's account, except to the extent Plushibin continues to control synchronization credentials or processing within Plushibin.

6.6 Privacy requests and security incidents

Taking into account the nature of processing and information available to Plushibin, we will provide reasonable assistance when the Customer cannot independently fulfill an applicable request to access, correct, delete, or otherwise exercise rights concerning Customer Personal Data.

Plushibin will notify the Customer without undue delay after confirming a security incident involving unauthorized access to or disclosure of Customer Personal Data for which notification is required under Applicable Data Protection Law. Notification is not an admission of fault or liability.

6.7 Return, deletion, and compliance information

During the active subscription, the Customer may use available export features to retrieve Customer Data. Following termination, the Customer may request an export of reasonably available Customer Data during the period stated in Section 12. Plushibin may then delete Customer Personal Data in accordance with its ordinary retention practices, except for information retained in backups or as reasonably necessary for security, billing, dispute resolution, enforcement, or legal compliance.

Upon reasonable written request and subject to confidentiality obligations, Plushibin will provide information reasonably necessary to demonstrate compliance with this Section. Any audit must be legally required or reasonably necessary, be conducted no more than once in a twelve-month period unless a security incident or regulator requires otherwise, avoid unreasonable disruption, protect other customers' information, and be at the Customer's expense.

6.8 California service-provider commitments

To the extent the California Consumer Privacy Act applies to Customer Personal Data, Plushibin will not sell or share that information; retain, use, or disclose it outside the business purposes specified in these Terms or outside the direct business relationship with the Customer; or combine it with personal information received from another person or collected from Plushibin's own interaction with an individual, except as permitted by applicable law.

Plushibin certifies that it understands and will comply with these restrictions. Plushibin will notify the Customer if it determines it can no longer meet them. The Customer may take reasonable and appropriate steps to monitor compliance and to stop or remediate unauthorized use of Customer Personal Data.

6.9 International transfers

If Applicable Data Protection Law requires a particular transfer mechanism for Customer Personal Data, the parties will reasonably cooperate to put an appropriate mechanism in place, which may include then-current standard contractual clauses or another lawful transfer method.

6.10 Order of precedence

If this Section conflicts with another part of these Terms regarding the processing of Customer Personal Data, this Section controls. A separately signed data processing agreement between the parties will control over this Section to the extent of a direct conflict.

7. Plushibin materials

Plushibin and its software, designs, branding, documentation, and related materials are owned by Plushibin or its licensors and are protected by applicable intellectual-property laws. These Terms give you a limited, non-exclusive, non-transferable right to use the service while you are authorized to access it. They do not transfer ownership of Plushibin or its underlying technology.

8. Feedback

If you provide ideas, suggestions, or feedback about Plushibin, you allow us to use that feedback without restriction or obligation to you.

9. Plans, billing, and changes

Features, limits, prices, trials, free offerings, and paid integrations may be described on our pricing or signup pages. Any paid plan is subject to the price and billing terms presented when you subscribe. We may change plans or pricing prospectively, with notice when required or appropriate.

We use Stripe to process subscription payments and related billing activity. Payment processing is also subject to Stripe's applicable terms and privacy practices. Taxes, refunds, renewals, and cancellation terms are governed by the terms presented at checkout or in an applicable order or subscription term.

10. Service changes and availability

We may improve, modify, add, or remove service features over time. We aim to operate Plushibin reliably, but we do not guarantee uninterrupted or error-free availability. We may suspend access when reasonably necessary for maintenance, security, legal compliance, or to prevent misuse or harm.

11. Third-party services

Postal place names use data from GeoNames, provided through Zippopotam.us, under the Creative Commons Attribution license.

Plushibin relies on or connects with third-party services to provide parts of the service, including infrastructure, authentication, email delivery, payment processing, and customer-directed integrations. If you choose a third-party sign-in or integration option such as Google, your use of that provider is also subject to the provider's applicable terms and privacy practices. Plushibin is not responsible for third-party services that we do not control.

12. Suspension, termination, and effect of termination

You may stop using Plushibin at any time, subject to subscription or order terms that apply. We may restrict, suspend, or terminate access if you materially violate these Terms, create security or legal risk, fail to pay amounts due, or use the service in a way that could harm Plushibin or others.

When an account or subscription terminates, the Customer's right to access and use the service ends, and fees or other amounts accrued before the effective date remain due. Automatic integrations and synchronization will stop, and Plushibin may revoke and delete stored integration credentials. Unless the Customer deletes it directly, a spreadsheet previously created in the Customer's Google account will remain in that account and under the Customer's control.

Customers should export Customer Data before termination. Unless access was terminated because of unlawful activity, security risk, or a legal requirement, the Customer may request an export of reasonably available Customer Data for up to thirty days after termination. After that period, Plushibin may delete Customer Data in accordance with ordinary retention practices, subject to information retained in backups or as reasonably necessary for security, billing, dispute resolution, enforcement, or legal compliance. Plushibin is not obligated to retain Customer Data after the applicable export period.

Provisions that by their nature should survive termination—including Customer Data ownership and permitted processing, accrued payment obligations, Plushibin ownership, disclaimers, limitations of liability, indemnification, data-processing restrictions, and dispute or general provisions—will continue to apply.

13. Disclaimers

To the maximum extent permitted by law, Plushibin is provided on an “as is” and “as available” basis. Except for warranties that cannot legally be excluded, we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

Operational views, analytics, projections, suggestions, counts, exports, and other information in Plushibin depend in part on data entered or recorded by users and on third-party services. You remain responsible for business decisions and for verifying information when accuracy is critical.

14. Limitation of liability

To the maximum extent permitted by law, Plushibin will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, business opportunities, goodwill, or data, arising from or related to the service, these Terms, or a third-party integration.

To the maximum extent permitted by law, Plushibin's total aggregate liability arising out of or relating to the service or these Terms will not exceed the greater of: (a) the fees paid by the Customer to Plushibin during the twelve months immediately preceding the event giving rise to the claim; or (b) one hundred U.S. dollars. This limitation applies to all claims in the aggregate, regardless of the legal theory on which a claim is based.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or any other liability that cannot lawfully be excluded or limited.

15. Indemnification

The Customer will defend, indemnify, and hold harmless Plushibin and its officers, directors, employees, contractors, and agents from and against third-party claims, damages, losses, liabilities, judgments, costs, and reasonable attorneys' fees arising out of or relating to:

• Customer Data, including the Customer's collection or use of guest, employee, or account-holder information;
• the Customer's or its authorized users' unlawful or unauthorized use of the service;
• the Customer's material violation of these Terms or applicable law;
• the Customer's violation of another person's rights; or
• a customer-directed export, the Customer's sharing or security settings for an exported copy, or the Customer's communications or other use of exported phone numbers, email addresses, credit records, or related information.

Plushibin will provide reasonably prompt notice of a covered claim and reasonable cooperation at the Customer's expense. The Customer may control the defense and settlement, but may not settle a claim in a way that admits fault by Plushibin, imposes non-monetary obligations on Plushibin, or otherwise materially affects Plushibin without Plushibin's prior written consent.

This indemnification obligation does not apply to the extent a claim is caused by Plushibin's material breach of these Terms, gross negligence, or willful misconduct.

16. Changes to these Terms

We may update these Terms as the service changes. If a change materially affects existing users, we will provide notice when appropriate. Continued use after updated Terms take effect constitutes acceptance to the extent permitted by law.

17. General terms

These Terms, together with any applicable order form, checkout terms, and policies incorporated by reference, form the agreement between the parties regarding the service. If an order form conflicts with these Terms, the order form controls for the specific commercial terms it addresses. Section 6 controls for Customer Personal Data as stated there.

If part of these Terms is found unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. You may not transfer these Terms or your account without our consent, except as permitted by law or agreed in writing. Plushibin may assign these Terms in connection with a merger, reorganization, sale of assets, or similar transaction.

18. Contact us

Questions about these Terms can be sent to support@plushibin.com.